Privacy Policy - Adventure Sumbawa

At Adventure Sumbawa, we value your trust and respect your privacy. We understand that your personal information is important, and we are committed to protecting it. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe when you use our website or book a trip with us.

By contacting us, making an inquiry, or booking a tour through AdventureSumbawa.com, WhatsApp, email, or any other communication channel, you agree to the terms of this Privacy Policy.

Information We Collect

To help organize your Sumbawa trip properly, we may collect the following information:

Personal Contact Information

We may ask for your:

Full name
Email address
WhatsApp number
Country of origin

This information helps us communicate with you, answer your questions, confirm your booking, and send important trip details.

Trip Details

To arrange your tour, we may collect information such as:

Travel date
Number of travelers
Preferred trip package
Starting point, such as Lombok or Sumbawa
Hotel, airport, harbor, or meeting point details
Flight or ferry schedule, if needed for pickup or drop-off arrangements

This helps us prepare the right itinerary, transportation, accommodation, boat schedule, and local arrangements for your trip.

Identification Information

For certain trips, accommodations, transport bookings, insurance, local registration, or official requirements, we may ask for identification details such as:

Passport copy for international travelers
ID card details for Indonesian travelers

We only request this information when it is necessary for operational, safety, booking, or local authority requirements.

How We Use Your Information

We use your personal information only for trip-related purposes, including:

Responding to your inquiry
Recommending the most suitable Sumbawa tour package
Processing your booking
Preparing your itinerary and booking confirmation
Arranging transportation, accommodation, boat trips, guides, and local crew
Coordinating pickup and drop-off services
Sharing important updates about weather, sea conditions, schedule changes, or itinerary adjustments
Improving our service and communication with guests

We do not use your personal information for unrelated purposes.

WhatsApp Communication

Most of our guest communication is done through WhatsApp because it is fast, simple, and convenient for international travelers.

By contacting us via WhatsApp, you understand that your name, phone number, messages, and shared trip details may be visible within the WhatsApp platform. Please avoid sending sensitive personal information unless it is required for your booking.

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We only share necessary information with trusted parties involved in organizing your trip, such as:

Local guides and tour crew
Drivers or transport providers
Boat operators
Accommodation providers
Operational partners involved in your selected package
Local authorities, only when required for registration, safety, permits, insurance, or official procedures

We only share the information needed for them to provide the required service.

Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure.

Any digital copies of passports, IDs, or important booking documents are handled carefully and used only when necessary for your trip arrangement. When the information is no longer needed, we may delete it from our local devices or records, unless we are required to keep it for legal, accounting, operational, or safety reasons.

Data Retention

We keep your personal information only as long as necessary for:

Managing your inquiry or booking
Completing your trip arrangements
Customer service and follow-up communication
Legal, accounting, or operational requirements

After your trip is completed, you may request the deletion of your personal data, unless we are required to keep certain information for legitimate business or legal reasons.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Ask us to correct inaccurate information
Request deletion of your personal data after your trip is completed
Ask how your information is being used
Withdraw your consent for future communication, where applicable

To make a request, please contact us directly through WhatsApp or email.

Website Cookies & Analytics

Our website may use basic cookies or analytics tools to understand visitor activity, improve website performance, and make our content more useful for travelers.

This may include information such as:

Pages visited
Time spent on the website
Device type
Browser type
General location data, such as country or city

This information is used for website improvement and does not directly identify you personally.

External Links

Our website may contain links to third-party platforms such as WhatsApp, Instagram, Google Maps, payment services, or partner websites.

Please note that we are not responsible for the privacy practices, content, or security of third-party websites or applications. We recommend reviewing their privacy policies before sharing personal information.

Children’s Privacy

Our services are intended for travelers and families booking tours. If children join a trip, their information should be provided by a parent, guardian, or responsible adult.

We do not knowingly collect personal information from children without permission from a parent or guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or operational practices.

The updated version will be posted on this page with the latest revision date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

AdventureSumbawa.com

Address: Jl. Biduri no IX. Batu layar – West Nusa Tenggara – Indonesia

WhatsApp: +62 851-7700-0677